Your account on Pokerhand Privacy Our Responsibilities

Privacy at Pokerhand means more than just keeping your data safe — it means being fully transparent with you. This policy clearly explains what information is collected, why it's collected, and where it goes. We've written it in plain, straightforward language so you can actually understand it.

Pokerhand collects information in three ways — directly from you, automatically through your usage, and through third-party verification processes.

We only collect what is truly necessary. Collecting excessive data goes against pokerhand's policy.

Pokerhand uses your information only for the following purposes:

• Account Management: To create, verify, and secure your account.
• Payment processing: To process deposits and withdrawals securely.
• Customer support: To properly address your questions and resolve any complaints.
• Security Assurance: To detect fraud, hacking, or irregular activity.
• Platform improvement: To analyze usage patterns and improve Pokerhand's services.
• Legal obligations: To retain or disclose information for legal or regulatory reasons.
• Personalized experience: To show you relevant offers based on your preferences (you can opt out at any time).

Pokerhand shares information only in limited circumstances and under strict conditions:

• Payment providers: To verify transactions with Mobile Pay, Nagad, Rocket, and others — only the minimum necessary information is used.
• KYC verification services: With licensed verification agencies to confirm identity.
• Law enforcement agencies: Where required by law, court order, or serious criminal investigation.
• Technology service providers: For cloud hosting and server services — fully covered under confidentiality agreements.

Beyond the above, Pokerhand does not share your information with anyone. In the event of a change of ownership, the new owner is required to uphold the same Privacy Policy.

Pokerhand uses industry-leading security measures to keep your data protected:

In the event of a data breach, we notify affected members within 72 hours and take immediate steps to resolve the issue. Your password is never stored in plain text — it is always kept in hashed and salted form.

Pokerhand uses cookies to enhance your experience. Cookies are small data files stored on your device.

You can manage cookies through your browser settings. However, disabling essential cookies may affect how Pokerhand functions.

At pokerhand, you're in full control of your personal data. You have the following rights:

To exercise any of your rights support@pokerhand.biz. Pokerhand will respond within 30 days.

Pokerhand is strictly for users aged 18 and above. We never knowingly collect information from minors.

• Age verification is mandatory at the time of registration.
• A national ID or other proof of identity may be requested in cases of suspicion.
• If a minor's account is discovered, it is immediately closed and all associated data is deleted.

Pokerhand retains your data only for as long as necessary:

• Active Account: For as long as your account remains active.
• Financial Transaction Records: Up to 7 years, as required by law.
• Support chat logs: 3 years (for dispute resolution purposes).
• Closed Account Information: Automatically deleted 3 years after account closure.
• Log files & device information: 90 days.

Pokerhand's data centers may be located in multiple countries. All data transfers are conducted under secure agreements at all times.

Regardless of where data is stored, the terms of this Privacy Policy always apply. We follow international GDPR standards for data protection.

For any privacy-related questions, requests, or complaints:

• Email: support@pokerhand.biz
• Live chat: From any page on Pokerhand
• Response time: Usually within 7 business days

We take your right to privacy very seriously. Feel free to reach out to us with any concerns, anytime.